Using the Bika Issue Tracker

How to get issues dealt with efficiently

Create an account

Only authorised user can log issues, comment on and eventually close them. Once logged in, users have access to prioritised boards configured per Epic, issues combined in Sprints, reports and road maps

Configure the Create screen

Only a few parameter are required when issues are logged and the Create screen is a little cluttered. Trim it down for your user

Issue Creation

Issues are created with status Open. Managers assign open issues to technicians, and when they start work on an issue, move it on to In Progress

Log an issue

Bugs, Improvement and Feature requests, Tasks

Technicians Resolve an issue

When fixed. This is the bug reporter's signal, delivered per email, to re-test

Re-Open or Close the issue

If the issue persists, the reporter comments and re-opens it, and the cycle repeats

When the issue passes testing, watch it disappear from the to do list and experience some feelgood!

Atlassian makes Jira - the best software development, issue and team management tool there is - available to Open Source Bika project gratis. Many many thanks

Important Issue logging convention

One issue per tracker item

Separate different issues to make them easier to manage and look up

Meaningful subject line

Please give issues meaningful titles to make it easier to find them on list displays, in email folders and on-line searches

Answer these questions

What did you try to do?
What did you expect to happen?
What happened?

Provide the page address or URL

For support staff to quickly get to the heart of the problem

Attach Screenshots

A Picture is worth

Attach relevant data files

E.g. in the case of an Import. If the file contains sensitive information, upload it to the project's private Google folder and paste the link in the tracker comment

Error messages

Please copy error message text into the issue description, not a screen shot, we need to search on the text and IDs

NB Images can be pasted directly from your clipboard into description and comment fields
Right click and select Paste